Terms & Conditions

Elite Nine Hair Clinic.

All customised lace systems, lace wigs, and toupees are to be paid in full on the day of order.

We are committed to services and excellence and complete customer satisfaction. If you're not 100% satisfied with your purchase, please contact us at: info@elite9hair.co.uk

In the unlikely event that we are able to provide you with the goods you have ordered. You will be contacted as soon as possible and offered a choice of substitute goods or equivalent value or a complete refund of the amount you have paid.

If you have any questions, enquiries or comments please contact us at: info@elite9hair.co.uk


Lace systems/ Toupee hair replacement units

Our objective is a commitment to quality and excellence bringing you the best in lace wigs, toupee and hair replacement systems. If your lace system or hair replacement is faulty or damaged, we will give you a choice of replacement or 100% refund and we will cover the cost.

Cancellations; no cancellations or refunds excepted on wigs ordered after 72 hours. All cancellations must be in writing and emailed to: info@elite9hair.co.uk


Conditions

1. You need to inform us of any problems within 24 hours of receiving the item.

2. You need to contact us by phone or email and explain the fault or the problem before returning the item.

3. Your item must be returned within five days of purchasing or fitting


Please Note on Returns:

Return packages must be accompanied by a copy of the original invoice and must be returned in original condition. Products must be in the original packaging with all netting and tags in place. We would not accept merchandise that has been worn, washed or altered or transformed in any way. All merchandise not meeting the above criteria will be refused a refund or replacement.

Customized lace systems and toupee refunds

Due to the nature of customise lace systems/ lace wigs/toupees, once the order has been dispatched we cannot give a refund. Your customised lace systems lace wigs/ toupees and hair replacement units are made uniquely to fit you the client.

No cancellations or refunds accepted on customised lace systems, lace wigs, toupees and hair replacement units after 48 hours of fitting, unless the unit itself is damaged or faulty.